About us

CRAFTDIY · CUSTOMER CARE

CRAFTDIY brings together gemstone jewelry and personalized keepsakes, with pieces prepared after an order is placed.

Our gemstone pieces follow the designs shown in their listings. Natural stones may differ in color, texture, inclusions and shape within the product description. Our personalized pieces are made using the photos, words and details customers submit through the product's personalization experience, creating keepsakes that carry personal stories and meaning.

CRAFTDIY is operated by Shenzhen Zhonglanyue Technology Co., Ltd., registered at Room 711, Building 1, Wanting Mansion, Laodong Community, Xixiang Subdistrict, Bao'an District, Shenzhen (Qianhai Cooperation Zone).

We currently serve U.S. retail customers, with free shipping on eligible retail orders. For production and delivery details, see our Shipping Policy; for returns, see our Refund Policy.

Wholesale and sample enquiries are welcome through our existing social-media contacts. Prices, freight and other order details are confirmed privately in writing before payment. Retail free shipping does not apply to wholesale or sample orders.

For support, email support@mineralora.com. We reply within two business days, Monday through Friday excluding Hong Kong public holidays, using Hong Kong time.

- WhatsApp: +86 19166277998