Terms of service
CRAFTDIY · CUSTOMER CARE
Operator
Contact support@mineralora.com for order or service questions.
Orders and personalization
Provide accurate order, contact, delivery and personalization information. Submit only materials you have lawful permission to use.
Personalized items are made using your submitted materials and on-page preview. There is no separate emailed design-proof approval step. Cancellation and modification requests are handled under our Refund Policy.
Accounts and checkout
A separate store-account sign-in is not required to check out under our current settings. Optional customer accounts allow customers to manage their orders and profile information.
Shopify or Shop may authenticate customers who choose the corresponding account or accelerated-payment service. Follow the instructions of the service you choose. These Terms do not require an additional CRAFTDIY registration step.
Prices and promotions
The order summary shows the merchandise price and any applicable discount, shipping or tax. Eligible discount codes and promotions may combine with a set price when their conditions and the checkout configuration permit. This does not mean that every discount code can be combined.
An accepted order is not retrospectively changed simply because a later price or policy changes.
Payments and fulfilment
Available payment options are presented during checkout. If a payment fails, contact us before making repeated payment attempts.
Production and dispatch are described in our Shipping Policy. Returns, exchanges and refund charges are described in our Refund Policy. Please read these policies before purchasing.
Site content and submitted materials
Site and brand content remains subject to the rights of its respective owners. Do not misrepresent an affiliation with CRAFTDIY or use content without the permission required by law.
Private photos, engraving details and other personalization uploads are not treated as public reviews or general website feedback for the purpose of a feedback licence. Personal information is addressed in our Privacy Policy.
Wholesale and sampling
Contact us through the existing social-media channels on our website for wholesale and sample enquiries. Order-specific prices, freight, payment and other arrangements are confirmed in writing before payment. Retail free shipping is not offered for wholesale or sample orders.
Questions and mandatory rights
Contact support@mineralora.com. We reply within two business days, Monday through Friday excluding Hong Kong public holidays, using Hong Kong time.
Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded. Where a policy condition conflicts with a mandatory legal requirement, that requirement prevails.
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