Shipping policy
CRAFTDIY · CUSTOMER CARE
Production time
Gemstone jewelry and personalized retail items are completed within five business days after payment and receipt of the information needed to make the order.
If photos cannot be used or required personalization details are missing, production is paused while we contact you for replacement or missing information. The five-business-day production period begins when the necessary information is complete and usable.
Personalized items are made using the materials, text and on-page preview submitted with the order. We do not send a separate emailed design proof for approval before production. Finished orders are handed to the carrier on the day production is completed.
U.S. retail shipping
Shipping method: International Air Parcel Shipping.
Eligible U.S. retail orders ship free. Estimated transit time is 10–13 calendar days after dispatch, separate from production time. Transit is an estimate rather than a guaranteed delivery date.
Delivery address
Check your delivery address carefully when ordering. If you notice an error, promptly contact support@mineralora.com. Delivery-address changes are not supported after dispatch.
Dispatch delays
If we cannot ship within the promised time, we will notify you and handle any required choice between an agreed delay and cancellation with a full refund under applicable law. No cancellation fee overrides a legal right to a full refund.
Wholesale and sample freight
Wholesale and sample orders are not covered by retail free shipping. Contact us through our existing social-media channels. The quotation confirms goods, sample and freight charges before payment. Freight is paid by the customer.
Working days and contact
Business days are Monday through Friday, excluding weekends and Hong Kong public holidays, using Hong Kong time. Calendar days include weekends and holidays.
Email: support@mineralora.com
Support response time: within two business days.
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